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When we receive the call, we connect your call and run the parameters specified in your NCCO.You can play text-to-speech, play audio, create voicemails, start conferences, IVR menus and much more. Forward to Phone2) You can configure the forwarding number in Dashboard, by setting the "Voice Setting" to "Forward to Phone" and entering a number in international format.Live Help Now help desk software collects a lot of information about your customers.The integration with Capsule CRM will allow for easy transfer of live chatter information into your Capsule CRM account for additional marketing, business analytics, upsell and cross sell flow.You can play text-to-speech, play audio files, create voicemails, create IVR menus with call transfer or transfer the call to a phone number.
You may forward the call to:1) an Voice API Application2) another voice-enabled number directly3) a SIP address4) a Voice XML script Answer Forward to Application (Voice API)1) You can configure the application ID in Dashboard, by setting "Voice Setting" to "Forward to APP", once you have created your application using the Application API, referencing your NCCO and Event endpoints.
To make sure your long distance relay calls are carried and billed through your existing long distance service or calling plan, it is recommended that you submit a a Customer Preference/Profile form.
You may also inform the CA of your preferred carrier of choice prior to placing a long distance relay call.
No special telephone equipment is needed to use STS, though some people may find it beneficial to use a speakerphone or hands-free telephone equipment.
If you meet certain eligibility requirements, you may qualify to receive a TTY at no cost through the state of Minnesota’s Telephone Equipment Distribution Program (TED) Program.